42,038
pets' lives saved since becoming no-kill in
January 2002

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Richmond SPCA

Robins-Starr
Humane Center

2519 Hermitage Road
Richmond, VA 23220
804-521-1300

 Adoption Hours
Mon. 12 p.m. to 5 p.m.
Tue. - Fri. 11 a.m. to 7 p.m.
Sat. 11 a.m. to 6 p.m.
Sun. 12 p.m. to 5 p.m.
 
Lora Robins Gift Shop Hours
Mon. 12 p.m. to 5 p.m.
Tue. - Fri. 11 a.m. to 7 p.m.
Sat. 11 a.m. to 6 p.m.
Sun. 12 p.m. to 5 p.m.

Donation Drop Off Hours
Mon. 8 a.m. to 5 p.m.
Tue. - Fri. 8 a.m. to 7 p.m.
Sat. 11 a.m. to 6 p.m.
Sun. 12 p.m. to 5 p.m.

Clinic for Compassionate Care
Closed Holidays 
Mon. - Fri. 8 a.m. to 6 p.m.

Admissions Hours
Mon. - Fri. by appointment.
Administrative Hours
Mon. - Fri. 8 a.m. to 5 p.m.
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Frequently Asked Questions

What is the mission of the Susan M. Markel Veterinary Hospital?

The mission of the Susan M. Markel Veterinary Hospital is to provide pets low-cost access to quality veterinary care and to ensure families of all means have access to treatment options they can afford for their feline and canine companions.

Who can become a client of the Susan M. Markel Veterinary Hospital?

Our pilot Clinic for Compassionate Care was unable to accept new full-service clients, excluding adopters from the Richmond SPCA and veterinary referrals on a case-by-case basis, since November 2014 due to exceedingly high demand for our low-cost services and limited resources; however, we are working to start accepting new clients again as we transition to our expanded, permanent space, the Susan M. Markel Veterinary Hospital.

To become a client of the Susan M. Markel Veterinary Hospital, the guardian must meet one of our published criteria and live in the Richmond region, and his or her pet must be spayed or neutered (if the pet is not already altered, the procedure can be scheduled in our Smoky’s Spay/Neuter Clinic following the first appointment). A guardian may qualify based upon his or her combined household income meeting one of our established thresholds, which are based upon a percentage of the Federal Poverty Guidelines. Additionally, pets belonging to Richmond SPCA staff, pets adopted from the Richmond SPCA on or after March 5, 2012 and pets referred to the hospital by another veterinary practice (please see additional details below) qualify. Pets belonging to government shelters operating in the Richmond region can also be examined and treated in the hospital.

What is the range of services provided by the Susan M. Markel Veterinary Hospital?

The Susan M. Markel Veterinary Hospital is a full-service veterinary facility, providing primarily outpatient services, but with some hospitalization as cases require, to dogs and cats. Services include general and preventative healthcare, dentistry, routine surgery, geriatric care, dietary management, in-house laboratory and radiology services, microchipping, and puppy and kitten care, among others.

Does the Susan M. Markel Veterinary Hospital provide emergency services?

The Susan M. Markel Veterinary Hospital is not presently able to provide emergency services.

Will any services be free at the Susan M. Markel Veterinary Hospital?

Services provided in the Susan M. Markel Veterinary Hospital will be low-cost, however, they will not be free. On a limited basis, individuals with children may qualify for further-reduced price or free veterinary services thanks to a generous grant from the Robins Foundation. Inquiries can be made to clientservices@richmondspca.org.

May veterinarians refer clients to the hospital whose pets they are unable to help due to financial limitations?

The Susan M. Markel Veterinary Hospital welcomes non-emergency referrals from other veterinary practices looking to provide an alternative resource to clients lacking the funds to afford regular prices. Veterinarians are asked to contact our hospital staff and request to speak with one of our doctors when referring a client. If the referral is for the sole purpose of performing euthanasia, it will not be accommodated.

What are the Susan M. Markel Veterinary Hospital's hours of operation?

The Susan M. Markel Veterinary Hospital takes appointments Mondays through Fridays from 8 a.m. to 6 p.m.

Will the Richmond SPCA continue to operate Smoky’s Spay/Neuter Clinic?

Smoky’s Spay/Neuter Clinic will continue to provide spay and neuter surgeries to pets belonging to area government shelters, to Richmond SPCA pets prior to adoption and to clients of the Susan M. Markel Veterinary Hospital as well as free spaying and neutering along with free rabies vaccinations to feral cats in the Richmond region brought to us by community volunteers.

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