pets' lives saved since becoming no-kill in
January 2002

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Richmond SPCA

Humane Center

2519 Hermitage Road
Richmond, VA 23220

Adoption Hours
Mon. 12 p.m. to 5 p.m.
Tue. - Fri. 12 p.m. to 7 p.m.
Sat. 11 a.m. to 6 p.m.
Sun. 12 p.m. to 5 p.m.
Lora Robins Gift Shop Hours
Mon. 12 p.m. to 5 p.m.
Tue. - Fri. 12 p.m. to 7 p.m.
Sat. 11 a.m. to 6 p.m.
Sun. 12 p.m. to 5 p.m.

Donation Drop Off Hours
Mon. 8 a.m. to 5 p.m.
Tue. - Fri. 8 a.m. to 7 p.m.
Sat. 11 a.m. to 6 p.m.
Sun. 12 p.m. to 5 p.m.

Susan M. Markel
Veterinary Hospital

Mon. - Fri. 8 a.m. to 6 p.m.

Admissions Hours
Mon. - Fri. by appointment.

Administrative Hours
Mon. - Fri. 8 a.m. to 5 p.m.
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CEO Purrspective

September 2006

Dear Fellow Animal Lover:
The fiscal year of the Richmond SPCA ends on September 30.  This last month of our fiscal year is a time for thoughtful assessment of how we have performed this year and how effectively we have used our resources, including the generous contributions of our donors, to accomplish our primary mission to save the lives of homeless dogs and cats in our community.  I am delighted to tell you that we turned in a standout performance in the fiscal year about to end and I believe you will be impressed and gratified by it.

We had set two primary goals for ourselves for this year: to accomplish a second year of performing more than 9,000 spay/neuter surgeries and to increase the number of animals we adopt to good homes by more than 10% over last year.  We fulfilled and exceeded both goals. 

With a few more weeks still left in this fiscal year as I write this column, we have already done more than 10,000 surgeries and we expect to end the year having done about 11,000.  That is a remarkable number for any spay/neuter clinic to accomplish in a year.  I am not aware of any clinic in the country that has done more than 11,000 surgeries in a year’s time.  This great work is now achieving real traction in our community with the numbers of homeless animals declining substantially.  We must continue to perform spay/neuter surgeries at this level for a few more years and continue to offer them to low-income pet owners for free in order to achieve our goal of no more healthy or treatable homeless animals dying in our community.  This spay/neuter program composes a large portion of our budget since it requires two surgeons and four or five veterinary technicians working in our operating suite five days a week all year long to accomplish these results. 

We were also deeply committed to taking steps this year that would increase substantially our number of adoptions.  For every dog or cat that leaves our doors with a loving new owner, a space is opened for us to take in another homeless animal whose life is at risk.  Thus, doing all of the adoptions that possibly can be done, consistent with good judgment about the homes, is at the heart of our saving all the lives we possibly can save.   We will have done about 3,100 adoptions when this fiscal year comes to a close.  Last year, we did 2,322 adoptions so this constitutes a 30% increase over last year which makes me very proud.  How did we accomplish such a jump in our adoption numbers?  It is a result of a combination of efforts we made:  our adoption staff took the ASPCA’s More and Better Adoptions training course, and we implemented its teachings, we undertook a major advertising campaign thanks to the generous support of Barber Martin Advertising, and Gerry Strong is now heading up our adoption center with his very strong marketing background.  It is clearly a potent combination, and we will aim to achieve a similar increase next year.

We have done all this while also ending this fiscal year well in the black financially.  Thanks to our terrific staff, we did better on the revenue side than we had budgeted to do, and we saved money in every department over what had been budgeted for expenses for the year.   Our Chief Operating Officer Denise Deisler, Director of Operations Makena Yarbrough, and Director of Development Tamsen Kingry deserve special recognition for their essential roles in achieving these results.  Exceeding our performance goals while also achieving fiscal integrity: it doesn’t get any better than that, and my hat is off to them for a job terrifically well done. 


Robin Robertson Starr
Chief Executive Officer