50,136
pets' lives saved since becoming no-kill in
January 2002

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Richmond SPCA

Robins-Starr
Humane Center

2519 Hermitage Road
Richmond, VA 23220
804-521-1300

Adoption Hours
Mon. 12 p.m. to 5 p.m.
Tue. - Fri. 12 p.m. to 7 p.m.
Sat. 11 a.m. to 6 p.m.
Sun. 12 p.m. to 5 p.m.
 
Lora Robins Gift Shop Hours
Mon. 12 p.m. to 5 p.m.
Tue. - Fri. 12 p.m. to 7 p.m.
Sat. 11 a.m. to 6 p.m.
Sun. 12 p.m. to 5 p.m.

Donation Drop Off Hours
Mon. 8 a.m. to 5 p.m.
Tue. - Fri. 8 a.m. to 7 p.m.
Sat. 11 a.m. to 6 p.m.
Sun. 12 p.m. to 5 p.m.

Susan M. Markel
Veterinary Hospital

Mon. - Fri. 8 a.m. to 6 p.m.

Admissions Hours
Mon. - Fri. by appointment.

Administrative Hours
Mon. - Fri. 8 a.m. to 5 p.m.
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CEO Purrspective

October 2005

Dear Friend and Supporter:

I am a big fan of Jim Collins who has written several books on organizational management and is also a professor of Business at Stanford. His book Built to Last is a well researched analysis of the essential elements of those companies that endure over many decades. His more recent work, Good To Great, has become something of a bible for us here at the Richmond SPCA. It examines, with abundant empirical research, the features of those companies that make the leap from being just good to being truly great. While Collins focuses on for-profit businesses, I am of the opinion that the principles set forth in Good To Great apply just as well to non-profit organizations, and we are guided by them at the Richmond SPCA.

The Richmond SPCA’s 2004-05 fiscal year ended on September 30, and it was a banner year for us. We ended the year with every department of this organization having set records for performance while at the same time having spent less money than they were budgeted to spend. It is pretty hard to argue with that performance! In the 2004-05 fiscal year, we saved the lives of almost exactly 3,000 wonderful animals whose fate before coming to us was in serious doubt. We spayed and neutered 9,121 animals, and half of the public surgeries were free surgeries for the pets of low-income families and feral cats. Well over a thousand children attended birthday parties here, 369 kids attended our Animal Adventures programs, and 546 kids came to our summer Critter Camp. All of those events provided them with wonderful doses of humane education from our well-trained staff that may produce a generation that treats animals more kindly and respectfully than ours has done.

Our Training and Education Department answered 635 behavior helpline calls providing expert help to people who had troubling behavior issues with their pets. We provided more than 3,000 hours of instruction to pet owners in our obedience and agility classes. Our 250 terrific volunteers put in more than 10,000 hours of time. Many of them took wonderful animals to visit hospitalized children in our PAWS for Health program and to visit seniors in nursing homes in our Share a Pet program. Because of our fabulous Fur Ball last year, we raised and spent more than $300,000 on the rehabilitation of sick and injured animals in our care. It was a remarkable year.

Jim Collins says that great organizations are able to crystallize the area where their passion and what they are best at merge. Once you clearly focus all of your resources on doing the work of that crystalline “hedgehog” concept and put all of the right components in place, you have a great moment of breakthrough. The essential components involve having the right people in place and a disciplined approach to the work. At the moment of breakthrough, the “flywheel,” as Collins calls it, takes over and the organization keeps getting stronger and stronger every year.

I believe that this past year was that breakthrough for us. We know exactly what we are as an organization and, just as importantly, what we are not. We are about the saving of homeless animals’ lives in the Richmond area, nothing else. While there are many other fine things to do in the general animal field, we know that every choice we make must be based on whether it will result in saving homeless animals’ lives. This organization has a noble history since 1891. I believe that what it is about to do will set the bar for others all over this country. Richmond is going to be the safest place in this country for homeless animals, you watch.

Sincerely,



Robin Robertson Starr
Chief Executive Officer