45,015
pets' lives saved since becoming no-kill in
January 2002

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Richmond SPCA

Robins-Starr
Humane Center

2519 Hermitage Road
Richmond, VA 23220
804-521-1300

 Adoption Hours
Mon. 12 p.m. to 5 p.m.
Tue. - Fri. 12 p.m. to 7 p.m.
Sat. 11 a.m. to 6 p.m.
Sun. 12 p.m. to 5 p.m.
 
Lora Robins Gift Shop Hours
Mon. 12 p.m. to 5 p.m.
Tue. - Fri. 12 p.m. to 7 p.m.
Sat. 11 a.m. to 6 p.m.
Sun. 12 p.m. to 5 p.m.

Donation Drop Off Hours
Mon. 8 a.m. to 5 p.m.
Tue. - Fri. 8 a.m. to 7 p.m.
Sat. 11 a.m. to 6 p.m.
Sun. 12 p.m. to 5 p.m.

Susan M. Markel
Veterinary Hospital

Mon. - Fri. 8 a.m. to 6 p.m.

Admissions Hours
Mon. - Fri. by appointment.
Administrative Hours
Mon. - Fri. 8 a.m. to 5 p.m.
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staffcontactbecome a client

BECOME A CLIENT

The mission of the Susan M. Markel Veterinary Hospital is to provide low-cost access to quality veterinary care. Area families with limited incomes can trust their pets' ongoing care and wellness to our team of experienced and well-qualified veterinarians and support staff for annual exams, ongoing wellness and in the event of sickness or injury. The hospital operates at the same standard of care as any private veterinary practice.

The Susan M. Markel Veterinary Hospital services clients in the City of Richmond and in the Counties of Hanover, Henrico, Chesterfield, Goochland and Prince George. Residents of other localities may be provided services on a case-by-case basis. Pets must be spayed or neutered. Documentation of your pet's surgery (receipt or medical record) is required. If your pet is not spayed or neutered, an appointment for low-cost surgery through our Smoky's Spay/Neuter Clinic will be made following the pet's initial examination.

If you would like to become a client, please provide information about your pet by completing our new client information form, after reviewing the qualifications listed below. 



We advise that your initial visit should be scheduled when your pet is in reasonably good health rather than waiting until your pet is presenting with symptoms of illness or injury. This is because, due to high demand for our services, first-available appointments for new clients are typically scheduled two to three weeks after your initial request. Acceptance as a new client is dependant on meeting the below criteria as well as a review of your pet's medical history.

Income-based Qualifications

All recipients of government assistance qualify as clients. Additionally, guardians meeting the income thresholds outlined below qualify.

Household Size (people) Total Household Income
1 $55,000
2 $74,000
3 $93,000
4 $112,000
5 $131,000
6 $150,000
7 $169,000
8 $188,000
For each additional person, add $19,000


Accepted forms of payment are cash and credit card (Visa, MasterCard, American Express and Discover). Payment is due at the time of service.

Please Note: Failure to cancel or reschedule an appointment 24 hours in advance will require you to pay a non-refundable deposit of $26.50 when scheduling future appointments. Should you be required to pay an advance deposit, that deposit will be applied to your bill at the time of your visit.

If you are looking only for spay/neuter services and not to become a full-service client, please contact one of the local low-cost sterilization clinics listed below:
Barron Surgery (Mechanicsville) / 804-368-6232 
Jessica Beath Spay/Neuter Clinic (Hanover) / 804-752-7729
Richmond Animal League (Chesterfield) / 804-379-9725
Prevent a Litter (Richmond City) / 804-359-6369

Richmond SPCA Alumni

As a benefit of adopting from the Richmond SPCA, all pets adopted after March 5, 2012, along with any other dogs or cats residing in the adopters' household, qualify to become patients of the Susan M. Markel Veterinary Hospital. 

Veterinarian Referrals

Patients referred by another veterinary office due to financial limitations of their guardians qualify to become clients of the Susan M. Markel Veterinary Hospital. Referring veterinarians are asked to call our reception staff and ask to speak with a doctor regarding the client.

Government Shelters

The Richmond SPCA is committed to ending the loss of life for treatable and rehabilitatable homeless pets throughout our community. Pets in need of veterinary care while in the custody of area pounds and shelters remain an at risk population, which is why access to the Susan M. Markel Veterinary Hospital has been extended to all government shelters within our service area.